Systems Engineering
ALSIC has a lot of customer references when it comes to setting up a robust, secure IT infrastructure:
- Data-acquisition and Processing
- Business Intelligence
- Supply Chain Management
- Systems Solutions & Managed Services
- Incident and Monitoring Systems
- Virtualization
We offer proven, reliable solutions, thanks to:
- Years of experience servicing customers in all markets and sizes
- Clear vendor independence
- Continuing research into the best technologies on the market
- Proven project management skills
- Availability of top notch skills: solution architects and systems engineers.
Over the years, we developed a block-based solution framework, providing vendor independence and increased efficiency.
- ALSIC Infrastructure Framework (AIF) for the Back-End
- ALSIC Front-end Framework (AFF) for the Front-End
ALSIC provides services for all layers in both frameworks.
AIF includes all layers a Datacenter is challenged with.
Horizontal Layers represent all elements needed to meet your business and functional requirements. Each layer must be scalable, flexible and affordable and deliver appropriate services to the layer above.
Vertical Layers represent the challenges that need to be handled to have a stable, reliable and secure infrastructure.
ALSIC has developed a unique set of services to help customers migrate to an optimized datacenter design.
AIF allows each aspect of a current datacenter to be identified, re-engineered and optimized.
AFF Is a front-end framework to support classic workstations and virtualized desktop environments with services for deployment, patch management and rapid application support and deployment.
ALSIC has MCSE certified system engineers who can successfully implement any supported version of Microsoft software.
Our Service Delivery Model is ITIL-based with all Service Support processes such as Incident Management, Problem Management, Change Management and Configuration Management. ITIL also includes all necessary services for service delivery and continuity, based on:
- Service Delivery Management
- Availability Management
- Capacity Management
Our Service Offering can be customized to meet your availability and service requirements, is ITIL compliant and includes all roles and responsibilities that come with the ITIL v4 service framework.
Our Systems monitoring model allows both ALSIC and the customer to monitor resources in a single flow.
For instance, ALSIC is responsible for the Virtual Infrastructure and the underlying storage, and a particular service has a sustained problem on a specific virtual machine.
The root-cause can be automatically identified via flow management and an alert is sent to the specific role at either the Customer or ALSIC, as defined in the Service Level Agreement.
This tightly integrated loop between both parties with clear responsibilities for problem resolution, anticipation and reporting is the core of a co-sourcing agreement where both parties are responsible for parts of the stack of the ICT Infrastructure. This includes external reporting to management of either the Customer or ALSIC with the Key Performance Indicators (KPI’s).
Integrating the enabling technology AND all associated processes allows for a more effective an transparent performance and collaboration.